ankerwork-refund-policy
Intro
AnkerWork provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
Products sold by AnkerWork as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Warranty Timeline
| Item | Warranty Period (Months) |
| Conference Camera | 18 |
| Conference Bar | 18 |
| Webcam | 18 |
| Speakerphone | 18 |
| Work Headphone | 18 |
| Connectivity Device | 18 |
Holiday Returns Policy
AnkerWork has extended the Holiday Returns Policy for 2024. Orders purchased from Nov 1 to Dec 25 2024 are eligible for return until Jan 31, 2025 or within 30 days from receipt, whichever is later.
30-Day Money-Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in AnkerWork’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, AnkerWork refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through AnkerWork’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
How to return an item at AnkerWork.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.
If you have an AnkerWork account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by AnkerWork or AnkerWork's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
AnkerWork's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through AnkerWork's authorized distributors and retailers, such as Walmart and BestBuy, are handled through AnkerWork (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, AnkerWork will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
- Buyer must provide sufficient proof of purchase
- AnkerWork must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that AnkerWork needs to have returned, warranties on those replacements are voided if the wrong item is returned to AnkerWork or if the defective item is not returned.
Valid proof of purchase:
- Order number from online purchases made through AnkerWork or AnkerWork's authorized resellers
- Sales invoice
- Dated sales receipt from an authorized AnkerWork reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by AnkerWork quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
AnkerWork is not liable for:
- Loss of data incurred from use of AnkerWork products
- Returning personal items sent to AnkerWork
When returning items with a prepaid shipping label provided by AnkerWork, AnkerWork takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. AnkerWork does not provide refunds for items damaged in transit for non-quality related warranty claims.
