Easter Sale Now! - Up to 58% OFF>>

Premium Refurbished - Save More, Waste Less

soundcore Refund & Warranty Policy

 

Introduction

soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com or support@seenebula.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

 
Category Name / Series Warranty Period 30‑Day Return Policy
Speaker All Series 18 Months • Undamaged products can be returned for a full refund, regardless of the reason.
• Returns must include all accessories and original packaging.
• Buyer covers shipping for non‑quality claims.
• Inspection required prior to refund.
• Crowdfunding products follow Kickstarter return rules and are not eligible for 30‑day returns.
Headphones All Series 18 Months
Projectors Nebula X Series (X1 and X1 Pro) Main Unit: 2 years
Wireless Speakers / Microphones: 1 year		 • Refund within 30 days from order date if product is unused and undamaged. If the product has been opened, but not used, we may make a 10% deduction from the value of your refund to reflect repackaging costs.
• Returns must include all accessories and original packaging.
• Buyer covers shipping for non‑quality claims.
• Inspection required prior to refund.
• Crowdfunding products follow Kickstarter return rules and are not eligible for 30‑day returns.
Projectors Except Nebula X Series 12 Months
Projectors Refurbished Projectors 12 Months
Accessories Space Flow 1 year
Accessories 10 ft Silent Inflatable Screen (120″) Screen: 2 years; Air Pump: 1 year
Accessories 16.7 ft Silent Inflatable Screen (200″) Screen: 2 years; Air Pump: 1 year


30-Day Money-Back Guarantee for Any Reason
The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by soundcore. If you have purchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.
I. General Return Eligibility
Undamaged products may be returned for a refund within 30 days of purchase, excluding corporate or bulk orders (10 units or more), which are not eligible for refund.
Once the returned item arrives at soundcore's warehouse for inspection, the refund process will begin.
Basic return requirements (applicable to all products, including projectors and accessories):
  • Returns must include all accessories.
  • Items must include their original packaging.
  • For non‑quality‑related returns, the buyer is responsible for shipping costs.
  • For non‑quality‑related returns, soundcore refunds only the product purchase price (after inspection approval).
  • Returns may be rejected if products do not meet the above requirements.
  • Crowdfunding orders (Kickstarter, Indiegogo, etc.) are not eligible for soundcore's 30‑day money‑back policy and must follow their platform's return rules.
II. Projector and Accessory Policy
All projector models and accessories purchased from soundcore's official store can be returned within 30 days of receipt if the items are complete and in "as‑new" condition — meaning unused and undamaged.
If the product has been opened but not used, soundcore may apply a 10 % deduction from the refund to reflect inspection and repackaging costs.
For products purchased through third‑party retailers, refunds and returns must be handled directly with those sellers

 

How to return an item at soundcore.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.

If you have a soundcore account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.


Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, please notify us (Address: Anker c/o OUBO, 30-day money-back guarantee, Wächtersbacher Str. 76, UG im Hof, 60386 Frankfurt, Germany. tel: +49 (0) 69 9579 7960, e-mail: service@ soundcore.com), by means of an explicit statement (e.g. letter sent by post, fax or e-mail) stating your decision to revoke this contract. You may use the attached sample cancellation form, which is not mandatory.

In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter sent by post, fax or E-mail) of your decision to withdraw from this contract.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.


Consequences of the Withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid in 3-5 days and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. And you should bear the costs of returning the goods. You also have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

- Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.


Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by soundcore or soundcore’s authorized resellers are covered by a 12-month/18-month/24-month warranty, starting from the date of purchase.

 

soundcore's limited-time warranty is restricted to the country of purchase. The warranty is voided if items are taken outside the country originally bought in, or purchased online through an authorized channel but shipped to a country outside of that channels region.

Quality-related warranty claims on purchases made through soundcore’s authorized distributors and retailers are handled through soundcore.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

 

Process: 

● Buyer must provide sufficient proof of purchase 
● soundcore must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return the item for quality inspection

 

Valid proof of purchase:

● Order number from online purchases made through soundcore or soundcore’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized soundcore reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

 

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns 
● Returning personal items
● Returning items claimed to have defects but found by soundcore quality control to be in working condition
● Returning defective items using international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Notes：If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

 

Not Covered Under Warranty:

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource

●If the address is incorrect or the wrong product is placed, customers can cancel the order within 1 hour.If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.

 

soundcore is not liable for:

● Loss of data incurred from use of soundcore products
● Returning personal items sent to soundcore

When returning items with a prepaid shipping label provided by soundcore, soundcore takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. soundcore does not provide refunds for items damaged in transit for non-quality related warranty claims. 

Select Your Country/Region

DenmarkEnglishFinlandEnglishNorwayEnglishIcelandEnglishSwedenEnglish
$10 Gift Card
Members Only
Gift Card Rules:
1. Limitations: Registered users may receive 1 gift card worth $10.
2. Terms of Use: No minimum spend threshold. Can be used with other codes.
3. Timeframe: Must be collected by August 15th, 2024.